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Unable to backup linux server with selection root

I need a solution

Hi 

I am trying to backup a linux server (physical) using the remote agent for linux for BE 2104. The backup fails with error that it cannot backup / or sub directories and it then lists some file systems (/etc /lib /media etc). I am using the root accout so I know that its not an issue with rights or permissions. 

As per best practices we cannot use BE to do a full DR of linux servers however I am guessing i should still be able to backup the entire server ?

 symantec tech support suggests I can only backup user data and cannot give root as an option during backup job selection. Just looking for more clarity as I dont see any such restrictions mentioned in the admin guide. Any ideas ?

Thanks


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