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Tape status Export Pending YES

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I need a solution

Hi Symantec support.

I have experience the same issues as TECH60241

http://www.symantec.com/business/support/index?page=content&id=TECH60241

"Please insert overwritable media into the robotic library using  the import command is displayed and the job status Queued during a backup job and overwritable media is available in the library and media sets.

I follow the step 1 and unable to resolve the issues.

And Step 2 from Symantec is not an acceptable solution as it requireq me to retire and delete the tape. I have 1 tape for my weekly FULL backup and there is no way for me to retire the tape and delete all the data on the tape until the next Cycle. Can you please provide me a details resolution how to change the export pending to NO without retire and delete the tape so the remaining job can continues write on the weekly full backup tape?

Step 2:
Make a copy of Backup Exec catalogs folder (Just in case the changes needs to be rolled back ).
NOTE: The default location of catalog folder for Backup Exec for Windows Servers 11d and above is the C:\Program Files\Symantec\Backup Exec\Catalogs.
 
Move the media which is in the state of "Export Pending Yes" to retired media set and then delete it.
Re-inventory the slot containing the media.  Now the export pending on that slot should show as 'No' and the media should be usable again.

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