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Backup Exec job never stops running

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I need a solution

I've recently installed BE 2014 on a Win 2012R2 server.  I tested the agent by running a backup on a single (separate) Windows server and it worked fine.  I decided to try backing up the entire physical box, which consists of a couple of VMs and of course the ESXi instance as well.  I did this by setting the backup job at the ESXI server level and letting it find the VMs in the datacentre, which it did.  All looked well, until the first time the job ran.

It ran until it got about 29GB in (it shows it's working on the VMDK of the first server), and then it just sits there.  It shows as active, and the program isn't frozen, but it makes no further progress.  I actually let it run for days and nothing.  I tried cancelling the job, and it shows as Active: Cancel Pending, and then never cancels.  :-(

If I restart the process or the server, it obviously stops the job, but as soon as it comes back up it just tries to start it over again from scratch.  A second attempt found it hanging at the same point (~29GB).  I again couldn't cancel.  I can't edit the job or remove the server, as the job shows as running.

The storage it's writing to is a NAS connected by iSCSI, and this is the only thing being written on it - it has TBs of room.  The individual server backup completed successfully to it in my tests, and was larger than 29GB, so it doesn't seem like it should be anything to do with the sroage media.

Any ideas on how I can troubleshoot this?  I'm obviously quite new to BE, so any advice is highly appreciated.


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