I have renewed all of my licenses for the Backup Exec 2014. When I try to "Add" the license via the Installation and Licensing and then Install Options and Licenses on this Backup Exec Server, I enter the Serial Number click on Add to List; then next etc... and when it Finishes, it says completed. I then go and look and the license is not there.
I have also tried to Import Symantec License File (I got the file from the email back from Symantec and I downloaded it from mysym account license portal and it says that the license file is invalid because there is not a valid serial number.
Now my backups have stopped working because the license has expired. What do I do?? Help!!!!!!!!!!!
Thanks much
Cathy
ps: I have entered a support tech ticket with the License Support Customer Service but have not heard back from them.