I need a solution
Backup Exec 2014 is being used in conjunction with a Tandberg 7813 StorageLoader robotic tape drive (LTO5). This unit has 8 slots. All has been working satisfactorily for some time, but now BE cannot see the last slot (#8) in the robotic unit. The Tandberg web software shows the slot operational and holding a tape, but BE cannot see it and reports only 7 slots.
No slot is marked as a cleaning slot or mail slot.
I have done a repair installation on the BE software; a scan and inventory on the device, a full reinstall of the device drivers, all to no effect.
The Knowledgebase doesn't have anything helpful. Can anyone suggest a fix other than a complete reinstall?