Hey everybody,
For some reason the Symantec website does not let me create a new support case (times out), therefor I'm hoping this forum might be of any help.
I'm trying to install SSR2013 R2 for one of my clients (W8.1 Pro 64bit). When I run browser.exe or the SSRx64 setup.exe the installation starts with the message 'Loading the install. Please wait... ‘. After a few seconds this message disappears and the setup ends without reporting a clear error.
However I checked the SSRINST.html file within the C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY\LOGS folder. It reports the following error:
Symantec System Recovery (TM) 2013 R2 Installation Log
02-09-2015,09:39:31 : EnumProcesses Counts: 79
02-09-2015,09:39:31 : OS is Windows 8 or Windows 2012.
02-09-2015,09:39:31 : The OS product type is Workstation.
02-09-2015,09:39:33 : Executing managed _Setup:
02-09-2015,09:39:33 : C:\Users\Voip\Downloads\SSR\Sym_System_Recovery_2013R2_11.1.0.53728_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe
02-09-2015,09:39:35 : ERROR: Installation failed with error -532462766. GetLastError = :0
As test, I also tried to install SSR2013 (so not the R2 version) but it reports a similar error:
Symantec System Recovery (TM) 11.0 Installation Log
02-09-2015,11:27:17 : EnumProcesses Counts: 76
02-09-2015,11:27:17 : OS is Windows 8 or Windows 2012.
02-09-2015,11:27:17 : The OS product type is Workstation.
02-09-2015,11:27:19 : Executing managed _Setup:
02-09-2015,11:27:19 : C:\Users\Voip\Downloads\Sym_System_Recovery_2013_11.0.2.49853_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe
02-09-2015,11:27:21 : ERROR: Installation failed with error -532462766. GetLastError = :0
Support would be appreciated.
Thank you.