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X64 Bit Snapshot error

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I need a solution

Hello 

I just got System Recovery 2013 R2 to Backup 60 computers (mostly Dell) I have been able to load the agend and Make a backup on 4 PC's but there are a couple that fail. 

This one I am concerned with here is a Windows 7 Dell  64 bit tower with a raid 1 disk set with 2 partitions C:\ D:\. When I run the backup it runs all the way to the end .then gets an error ('Error E0BB00B5: Snapshot error Error)  Symsnap couldn't make a snapshot. Something to do with VSS. I found and tried a few technical procedures and forum entries. I tried. tried defragging both partitions and ran it a one time backup.  On partition D: it ran and finished fine. The C: partition still fails after defragging and installation updates. I also tried to run Vss procedured in one of the technical docs .

Technical document TECH125517 Has a procedure using endpoint protection.

Another has a CMD procedure to register a vss dll . But the 64 bit does not have that registry key in the specified  drivers folder. I can't seem to locate the document right now but it was for BESR  

I ran BESR 8.5 and it ran without issues( all I had before upgrading) never tried to restore it , Not sure it would work. I still have some XP boxes I still use BESR on. 

Last error I got was Snapshot error %1.
--Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'OS error 2147754994.'

This was when trying to just backup C: Partition.

Thanks for the Help 


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