Environment:
Master: NetBackup-AIX53 7.5.0.7
Media Server Environment : Mixed (Windows, UNIX, Linux). Mixed Versions as well Ranging from 6.5 to 7.5
Media Type: Mixed (Tape, Disk, VTLs) with appliance and Deduplication (Puredisk and EMC DataDomain)
Client: Mixed (Windows, UNIX, Linux). Mixed Versions as well Ranging from 6.5 to 7.5 (Counting 1000 and more)
Problems in such complicated environment are normal and usual, but recently we are facing an unusual issue:
Since last week, backups running in Master Server (Activity Monitor) are getting hung in "connecting" status and eventually fails with Status codes "13" and "6"
The weird thing is this happens only to DB backups (SQL and Oracle), to all such backups which are running at that time... Nearly 1000s of jobs.
All other backups such as Windows FS backups, UNIX FS backups works fine at the same time for same clients.
We roped in Symantec Support and they were also not able to fix the issue. On final resort, Restarting the Master Server Services fixed the issue. The issue re-occured again and symantec wasnt able to find much on this occasion as well.
Anyone encountered this before ? Any idea what might be the root cause ?
Regards,
Prince.