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Unable to perfom tape inventory Job status: No idle devices are available

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I need a solution

Hi,

I have a robotic machine with two heads(1,3).

A job was running on head 1 until it gets "Queued" because the media tape becomes full.
I tried to insert a new media tape, but I couldn't perform inventory (No idle devices are available) although head 3 is idle.

Can you please assist how to solve this issue.

Thanks,

Tarek Faraj


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