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Backup Exec CatErrorHandler Server

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I need a solution

On a backup exec 2012 SP3 server from one of my customers these errors show up in the eventlog (application). I googled it and this technote came up, it describes exactly the same events in eventlog:

http://www.symantec.com/business/support/index?pag...

 

Except eventid 34327 is different:

Update to catalog index (Catalog index database) failed.
Reason:  [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'PK_CatFragment'. Cannot insert duplicate key in object 'dbo.CatFragment'. cat_RecordSet::ExecuteBulkInsert()
r:\honshu\1798.1300r\becat\segodbc\seg_odbc.cpp(3228)
sp_sproc_columns CatImageInfoProc

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLo...

 

Hower the tn is for BE 2010, is this still valid for 2012 ?

 

When I do Solution 1 from the TN, will I have to catalog all of their B2D storage ? I guess yes if the catalog get rebuilt.

 

This server also has random moments when it stops backing up. The jobs just stay running with no status info or anything, when I restart the services everything is fine again for a day. Backup exec won't respond either when it "hangs", i can click around but any stuff like cancel job or so won't work. I can't start new jobs either. When I restart services the beengine.exe won't stop and I have to kill it manually. I think these catalog errors may be related to this?


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