Hi Everyone,
Stayed up almost all of last night trying to figure out what I am missing on this issue... the thing is that I am using Symantec BE 2012 to backup my Enterprise Vault (10.0.4.1189) and one of my backup jobs which backs up the indexes does not seem to work....
It does not fail or give me any error it just does not backup the indexes.. usually the software put the indexes and the vault in backup mode in EV in order to back them up but one of the things I tried was to manually put the vault and indexes in backup mode and then try to back it up with no luck.. what is happening is that only the parent folder is being backed up which is empty of the index files...
So when the backup finishes I only have the "EV Index" folder and nothing under that which hold my indexes... I tried using the same account which has privileges to the EV server but no luck.. but what I noticed is that during the backup selection all the indexes are grayed out and I only have the option to select the top level folder (EV Index) which makes me wonder that it might not have the correct setup to backup the indexes... I can successfully backup the "Vault Cache" which is placed on a different drive but not this....
Any ideas?
-A