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Can't restore Evault data from client

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I need a solution

Hi all,

We have an evault server that backups up with no issues. When I launch the java console and use the Backup / Restore function, I can see all the backup data no problem. When I log into the client, I get this error:

WARNING - SERVER <master_server> does not contain any backups for client <EVSERVER> using the specified policy type <Enterprise Vault> as requested by client <EVSERVER>

 

Now, one thing to point out is that the client name I'm using is the one reflected in Evault, and not the actual hostname of the machine.

Hostname: HOSTNAME

Evault Server: EVSERVER

When backups are launched, they are run using the EVSERVER name, and multiple child jobs are spawned which contain the HOSTNAME.  I bring this up because I have a feeling this could be the cause of the issue. However, like I mentioned, I can browse backups using the Java admin console.

If I configure the policies to backup using HOSTNAME the jobs fail.

 


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