NetBackup Appliance MSDP Dedupe ports not opened

Hi Support,

I recently configure client-side deduplication on netbackup appliance 5230 running appliance v2.6.0.3. However, the client-side deduplication fails with error code 83 "Clients direct plugin not available"

I got a technote that seems to provide the solution: http://www.symantec.com/business/support/index?pag...

10102: The NetBackup Deduplication Manager(spad).

10082: The NetBackup Deduplication Engine(spoold).

However, when I confronted my network team to open the above ports, they said there is no firewall in place to prevent the ports from opening.

My question is, how can these ports be opened on clients (UNIX, Linux and Windows) or is there a place to open these ports on the appliance?

Also during the client-side dedupe configuration, the following were selected:

*Always use client-side deduplication

*MSDP pool was used for the deduplication

Kindly assist with possible solution to resolve this error.

Thanks in advance.

Felix