We have been having this issue for several months now, we start a deferred eject, and after 24 tapes (1 IE port in the library), the vault eject operation fails with the error: "eject operation is waiting for available MAP elements of robot". We remove the tapes and restart the eject again and it fails each time after ejecting 24 tapes to the IE station. The nature of the error (Waiting) makes me think this is a netbackup issue.
- no tapes are in the IE port - it is empty.
- all the correct daemons/services are running on NBU - verified.
- The robot has no issues, and is able to eject the tapes. We even tried a powercycle of the library to see if that clear it up.
- we perfomed a library inventory from NBU before the ejcts were started.
- there are no backups running on NBU or the library.
- Running: NBU version 7.5.0.6, on Windows Server 2008R2, Quantum i2000 library, 10GB flex fabric networking, HP G8 media servers.
From my NBU detail status for the backup job:
8/13/2014 9:08:08 AM - vault waiting for global lock
8/13/2014 9:08:08 AM - requesting resource ch7sbak0900.NBVAULT.MAXJOBS
8/13/2014 9:08:09 AM - granted resource ch7sbak0900.NBVAULT.MAXJOBS
8/13/2014 9:08:10 AM - vault global lock acquired
8/13/2014 9:08:10 AM - begin Eject/Report
8/13/2014 9:08:10 AM - connecting
8/13/2014 9:08:10 AM - connected; connect time: 00:00:00
8/13/2014 9:08:11 AM - vault waiting for eject lock
8/13/2014 9:08:11 AM - requesting resource ch7sbak0900.VAULT_EJECT.LOCK_0
8/13/2014 9:08:11 AM - granted resource ch7sbak0900.VAULT_EJECT.LOCK_0
8/13/2014 9:08:12 AM - vault eject lock acquired
8/13/2014 9:09:02 AM - starting eject of 170 media
8/13/2014 9:15:24 AM - media ejected from robot. Please empty MAP
8/13/2014 9:16:49 AM - eject operation is waiting for available MAP elements of robot
8/13/2014 9:26:28 AM - eject complete with status 287. 24 of 170 media ejected
8/13/2014 9:26:28 AM - vault eject lock released
8/13/2014 9:26:28 AM - vault global lock released
8/13/2014 9:26:38 AM - end Eject/Report; elapsed time: 00:18:28
vault eject failed(287)
Can you help? I have not seen a solution to this issue in these forums...