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NDMP backup of Netapp-Filer fails - sometimes (Status 23)

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I need a solution

hi all!

 

i have a problem backing up a netapp filer via NDMP, but only sometimes

setup: Single Masterserver/Mediaserver with W2k8R2 and Netbackup 7.5.0.5, LTO-Library and Netapp-3020 Filer

the NDMP dump itself is successful, both times, but thereafter, something goes wrong

i attach 4 logs, one the log of the job seen in the GUI, the other one being bptm reduced to the job in question & the final moments (some info had to be replaced by policy, sry), once for the failed job, once for the successful one - to be specific, its actually the second try of the same job

trouble begins at line 56 of the bptm*_end.txt where on one attempt the connection succeeds, and fails on the other..
it seems to be a connection issue, which is strange though, since none of the listed ports is explicitly allowed by the FW inbetween the two networks (10.32.238 and 10.61.192) except the ones specified by symantec (10000, 1556, 13720, 13724, 13782, 13783)

it also seems that the problem occurs on large backups more frequently than on smaller ones

should further info be required let me know

if someone could help me to understand the issue, and if its really necessary to open a wide range of ports (although i doubt that)
thanks for your time

rob

 

 

p.s. i checked all the technotes about NDMP, Error 23 and the forums
also tried setting NDMP_PROGRESS_TIMEOUT and various other (but NOT NDMP_MOVER_CLIENT_DISABLE)


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