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netbackup 156 error

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I need a solution

Hi All,

We have a windows client that gets 156 errors, the Netbackup client is  on 7.6.0.1

I have attached the bpcd, bpbkar and bpfis logs.

 

VSS  open file backups are activated

 

C:\>vssadmin list providers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'

   Provider type: System

   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}

   Version: 1.0.0.7

 

C:\>vssadmin list writers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2005 Microsoft Corp.

 

Writer name: 'Task Scheduler Writer'

   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}

   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}

   State: [1] Stable

   Last error: No error

Writer name: 'VSS Metadata Store Writer'

   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}

   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}

   State: [1] Stable

   Last error: No error

Writer name: 'Performance Counters Writer'

   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}

   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}

   State: [1] Stable

   Last error: No error

 

Writer name: 'System Writer'

   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

   Writer Instance Id: {bd2e4514-0efa-48fc-9bb3-1ca77e956641}

   State: [1] Stable

   Last error: No error

 

Writer name: 'ASR Writer'

   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}

   Writer Instance Id: {50f27659-1973-4535-89c5-1ba55af3ba0a}

   State: [1] Stable

   Last error: No error

 

Writer name: 'IIS Config Writer'

   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}

   Writer Instance Id: {674b1230-d858-4179-9e98-5ff475bca218}

   State: [1] Stable

   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'

   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}

   Writer Instance Id: {7d424843-6740-458b-9b2d-c7e721038c4b}

   State: [1] Stable

   Last error: No error

 

Writer name: 'Registry Writer'

   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

   Writer Instance Id: {5fd4ce8d-8e6b-40f4-b401-4dd83028bebb}

   State: [1] Stable

   Last error: No error

 

Writer name: 'WMI Writer'

   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

   Writer Instance Id: {db42c221-ebd2-4ee5-a3f4-b6ee95295b03}

   State: [1] Stable

   Last error: No error

Writer name: 'COM+ REGDB Writer'

   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

   Writer Instance Id: {0dd71c68-187c-4420-aabb-286897273c17}

   State: [1] Stable

   Last error: No error

Writer name: 'BITS Writer'

   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

   Writer Instance Id: {398d0460-e3ab-4e20-9dc3-0f32373ffce9}

   State: [1] Stable

   Last error: No error

 

Writer name: 'IIS Metabase Writer'

   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}

   Writer Instance Id: {f1c76bc1-37b2-497c-825f-06306d865ea5}

   State: [1] Stable

   Last error: No error

 

 

 

# bptestbpcd -client -pohansay14.mycompany.com -verbose -debug

11:35:55.305 [72842] <2> bptestbpcd: VERBOSE = 0

11:35:55.305 [72842] <2> ConnectionCache::connectAndCache: Acquiring new connect

ion for host nbusec1, query type 223

11:35:55.306 [72842] <2> vnet_pbxConnect: pbxConnectEx Succeeded

11:35:55.306 [72842] <2> logconnections: BPDBM CONNECT FROM 472.41.91.40.61564 T

O 472.41.91.40.1556 fd = 3

11:35:55.306 [72842] <8> vnet_get_user_credential_path: [vnet_vxss.c:1471] statu

s 35 0x23

11:35:55.306 [72842] <8> vnet_get_credential_path: [vnet_vxss.c:1098] vnet_get_u

ser_credential_path failed 35 0x23

11:35:55.306 [72842] <8> vnet_get_oc: [vnet_vxss_helper.c:3167] Invalid Argument

: vxss_coninfo

11:35:55.308 [72842] <2> db_CLIENTsend: reset client protocol version from 0 to

8

11:35:55.356 [72842] <2> db_getCLIENT: db_CLIENTreceive: no entity was found 227

11:35:55.357 [72842] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:16

02] in failed file cache ERR=-2 NAME=-pohansay14.mycompany.com SVC=NULL

11:35:55.357 [72842] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1271] vnet_ca

ched_getaddrinfo_and_update() failed 6 0x6

11:35:55.357 [72842] <8> init_connect_recs: [vnet_connect.c:738] vnet_cached_get

addrinfo() failed STAT=6 RV=-2 HOST=-pohansay14.mycompany.com

11:35:55.357 [72842] <8> connect_to_service: [vnet_connect.c:562] init_connect_r

ecs() failed 6 0x6

11:35:55.357 [72842] <8> vnet_connect_to_bpcd: [vnet_connect.c:297] connect_to_s

ervice() failed 6 0x6

11:35:55.357 [72842] <2> local_bpcr_connect: Can't connect to client -cohansey20

.sa.state.nj.us

11:35:55.357 [72842] <2> ConnectToBPCD: bpcd_connect_and_verify(-cohansey20.sa.s

tate.nj.us, -pohansay14.mycompany.com) failed: 48

<16>bptestbpcd main: Function ConnectToBPCD(-pohansay14.mycompany.com) failed:

48

11:35:55.357 [72842] <16> bptestbpcd main: Function ConnectToBPCD(-cohansey20.sa

.state.nj.us) failed: 48

<16>bptestbpcd main: client hostname could not be found

11:35:55.362 [72842] <16> bptestbpcd main: client hostname could not be found

<2>bptestbpcd: client hostname could not be found

11:35:55.362 [72842] <2> bptestbpcd: client hostname could not be found

<2>bptestbpcd: EXIT status = 48

11:35:55.362 [72842] <2> bptestbpcd: EXIT status = 48

client hostname could not be found

[root@nbusec1 bin]# bptestbpcd -client -pohansay14.mycompany.com -verbose

<16>bptestbpcd main: Function ConnectToBPCD(-pohansay14.mycompany.com) failed: 48

<16>bptestbpcd main: client hostname could not be found

client hostname could not be found

[root@nbusec1 bin]# bptestbpcd -client -pohansay14.mycompany.com -verbose

<16>bptestbpcd main: Function ConnectToBPCD(-pohansay14.mycompany.com) failed: 48

<16>bptestbpcd main: client hostname could not be found

client hostname could not be found

[root@nbusec1 bin]# bptestbpcd -client -pohansay14.mycompany.com -verbose -debug

13:07:44.494 [1367] <2> bptestbpcd: VERBOSE = 0

13:07:44.494 [1367] <2> ConnectionCache::connectAndCache: Acquiring new connection for host nbusec1, query type 223

13:07:44.496 [1367] <2> vnet_pbxConnect: pbxConnectEx Succeeded

13:07:44.496 [1367] <2> logconnections: BPDBM CONNECT FROM 472.41.91.40.7468 TO 472.41.91.40.1556 fd = 3

13:07:44.496 [1367] <8> vnet_get_user_credential_path: [vnet_vxss.c:1471] status 35 0x23

13:07:44.496 [1367] <8> vnet_get_credential_path: [vnet_vxss.c:1098] vnet_get_user_credential_path failed 35 0x23

13:07:44.496 [1367] <8> vnet_get_oc: [vnet_vxss_helper.c:3167] Invalid Argument: vxss_coninfo

13:07:44.498 [1367] <2> db_CLIENTsend: reset client protocol version from 0 to 8

13:07:44.547 [1367] <2> db_getCLIENT: db_CLIENTreceive: no entity was found 227

13:07:44.547 [1367] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1602] in failed file cache ERR=-2 NAME=-pohansay14.mycompany.com SVC=NULL

13:07:44.547 [1367] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1271] vnet_cached_getaddrinfo_and_update() failed 6 0x6

13:07:44.547 [1367] <8> init_connect_recs: [vnet_connect.c:738] vnet_cached_getaddrinfo() failed STAT=6 RV=-2 HOST=-pohansay14.mycompany.com

13:07:44.547 [1367] <8> connect_to_service: [vnet_connect.c:562] init_connect_recs() failed 6 0x6

13:07:44.548 [1367] <8> vnet_connect_to_bpcd: [vnet_connect.c:297] connect_to_service() failed 6 0x6

13:07:44.548 [1367] <2> local_bpcr_connect: Can't connect to client -pohansay14.mycompany.com

13:07:44.548 [1367] <2> ConnectToBPCD: bpcd_connect_and_verify(-pohansay14.mycompany.com, -pohansay14.mycompany.com) failed: 48

<16>bptestbpcd main: Function ConnectToBPCD(-pohansay14.mycompany.com) failed: 48

13:07:44.548 [1367] <16> bptestbpcd main: Function ConnectToBPCD(-pohansay14.mycompany.com) failed: 48

<16>bptestbpcd main: client hostname could not be found

13:07:44.553 [1367] <16> bptestbpcd main: client hostname could not be found

<2>bptestbpcd: client hostname could not be found

13:07:44.553 [1367] <2> bptestbpcd: client hostname could not be found

<2>bptestbpcd: EXIT status = 48

13:07:44.553 [1367] <2> bptestbpcd: EXIT status = 48

client hostname could not be found

[root@nbusec1 bin]# bptestbpcd -client pohansay14.mycompany.com -verbose -debug

13:08:19.992 [1446] <2> bptestbpcd: VERBOSE = 0

13:08:19.992 [1446] <2> ConnectionCache::connectAndCache: Acquiring new connection for host nbusec1, query type 223

13:08:19.993 [1446] <2> vnet_pbxConnect: pbxConnectEx Succeeded

13:08:19.994 [1446] <2> logconnections: BPDBM CONNECT FROM 472.41.91.40.45706 TO 472.41.91.40.1556 fd = 3

13:08:19.994 [1446] <8> vnet_get_user_credential_path: [vnet_vxss.c:1471] status 35 0x23

13:08:19.994 [1446] <8> vnet_get_credential_path: [vnet_vxss.c:1098] vnet_get_user_credential_path failed 35 0x23

13:08:19.994 [1446] <8> vnet_get_oc: [vnet_vxss_helper.c:3167] Invalid Argument: vxss_coninfo

13:08:19.996 [1446] <2> db_CLIENTsend: reset client protocol version from 0 to 8

13:08:20.039 [1446] <2> db_end: Need to collect reply

13:08:20.045 [1446] <2> db_freeEXDB_INFO: ?

13:08:20.058 [1446] <2> vnet_pbxConnect: pbxConnectEx Succeeded

13:08:20.058 [1446] <2> logconnections: BPCD CONNECT FROM 472.41.91.40.28085 TO 472.41.80.90.1556 fd = 3

13:08:20.061 [1446] <2> vnet_pbxConnect: pbxConnectEx Succeeded

13:08:20.116 [1446] <8> do_pbx_service: [vnet_connect.c:2152] via PBX VNETD CONNECT FROM 472.41.91.40.62486 TO 472.41.80.90.1556 fd = 4

13:08:20.116 [1446] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCKET 10 0xa

13:08:20.330 [1446] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string 54142

13:08:20.668 [1446] <8> vnet_get_user_credential_path: [vnet_vxss.c:1471] status 35 0x23

13:08:20.668 [1446] <8> vnet_get_credential_path: [vnet_vxss.c:1098] vnet_get_user_credential_path failed 35 0x23

13:08:20.695 [1446] <2> bpcr_get_version_rqst: bpcd version: 07600000

1 1 1

472.41.91.40:28085 -> 472.41.80.90:1556

472.41.91.40:62486 -> 472.41.80.90:1556

13:08:20.696 [1446] <2> bpcr_get_peername_rqst: Server peername length = 22

13:08:20.697 [1446] <2> bpcr_get_hostname_rqst: Server hostname length = 25

13:08:20.698 [1446] <2> bpcr_get_clientname_rqst: Server clientname length = 25

13:08:20.698 [1446] <2> bpcr_get_version_rqst: bpcd version: 07600000

13:08:20.698 [1446] <2> bpcr_get_platform_rqst: Server platform length = 7

13:08:20.714 [1446] <2> bpcr_get_version_rqst: bpcd version: 07600000

13:08:20.756 [1446] <2> bpcr_patch_version_rqst: theRest == > <

13:08:20.756 [1446] <2> bpcr_get_version_rqst: bpcd version: 07600000

13:08:20.815 [1446] <2> bpcr_patch_version_rqst: theRest == > <

13:08:20.815 [1446] <2> bpcr_get_version_rqst: bpcd version: 07600000

PEER_NAME = nbusoc4.mycompany.com

HOST_NAME = pohansay14.mycompany.com

CLIENT_NAME = pohansay14.mycompany.com

VERSION = 0x07600000

PLATFORM = win_x64

PATCH_VERSION = 7.6.0.1

SERVER_PATCH_VERSION = 7.6.0.1

MASTER_SERVER = nbusoc4.mycompany.com

EMM_SERVER = nbusoc4.mycompany.com

NB_MACHINE_TYPE = CLIENT

13:08:20.849 [1446] <2> vnet_pbxConnect: pbxConnectEx Succeeded

13:08:20.885 [1446] <8> do_pbx_service: [vnet_connect.c:2152] via PBX VNETD CONNECT FROM 472.41.91.40.57376 TO 472.41.80.90.1556 fd = 5

13:08:20.885 [1446] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCKET 10 0xa

13:08:21.082 [1446] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string 54145

472.41.91.40:57376 -> 472.41.80.90:1556

<2>bptestbpcd: EXIT status = 0

13:08:21.158 [1446] <2> bptestbpcd: EXIT status = 0

more information

windows 2008 64 bit  netbackup client 7.6.0.1

Master server  netbackup 7.6.0.1

Thanks for any help in advance!

 

 


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